Returns and Refunds


  • Cancellations and returns
      1. Buyers have the right to change their mind about a purchase within 14 days of the day their order is confirmed or any art piece(s) are delivered (starting from the day of receipt). 
      2. To cancel a contract, you must contact us by sending an email to [email protected]. Buyers are asked to get in touch with us within 24 hours of placing an order. 
      3. Please note that this cancellation right does not apply in the case of any made-to-measure or custom art pieces.
      4. Buyers are entitled to receive a refund of what they paid, not including standard delivery costs. We do not refund any extra costs you have paid for express delivery or delivery at a particular time and Buyers will need to pay the difference.
      5. Art pieces must be returned within 14 days of the Buyer telling us they have changed their mind, at the Buyers’ own cost.
      6. We arrange a door-to-door collection service for all returns, which we will coordinate with you directly following your request to cancel a contract. Buyers must not book their own courier as this will not be tracked by our system and could mean that their order is not eligible for a refund.
      7. A refund will be issued within 14 days of us receiving the art piece at our warehouse. We refund Buyers by the method they have used for payment. We do not charge a fee for the refund. 
      8. Where handling services have already been performed and a handling charge incurred, the handling fee will not be refunded.
      9. We will not be able to refund any import duties paid by you. In some cases, you may be able to reclaim these costs from your local tax authorities.
      10. We may only process refunds for art pieces returned in perfect condition with accompanying documentation enclosed – including the Certificate of Authenticity and any other items within the box, where applicable. We ask Buyers to use the original packaging in all circumstances, where possible.
      11. We reduce your refund if you have damaged an art piece, to compensate us for its reduced value. Our Customer Service Team can advise you on whether we are likely to reduce your refund. 
  • Events outside our control
    1. We or the Seller will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations under a contract that is caused by any act or event beyond reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport (an “Event Outside Our Control”).
    2. If an Event Outside Our Control takes place that affects the performance of our obligations, you will be contacted as soon as reasonably possible.
    3. Our obligations will be suspended and the time for performance will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects delivery, a new delivery date will be arranged with you after the Event Outside Our Control is over.
    4. If the delay is likely to be substantial, you can contact our Customer Service Team to receive a refund for any products you have paid for in advance, but have not received.